Returns

We want you to be happy with your purchase.  Please check your item carefully.  Occasionally items can get damaged in transit.  If you are not happy in any way, please get in touch straight away to let us know.  We offer a 28 day refund service for undamaged, unused items.  We must be notified of intended return, or receive the return, within 28 days from purchase date.  Please see details below of how to return your item.  

Phone 353-94-9257115/info@ambersos.com

Exchange

If your item is not a good fit, it is no problem to return it for exchange.  Now you have the item in your hand, you will have a better idea of what would be good for you.  Your amber should be against the skin but it should not be too tight.  And neither should it be too loose that it would fall off.  We suggest you use our handy printable ruler to check the sizing.  Or a ruler and ribbon works well. Remember to allow a bit of space for larger beads. 

How to Return

Post in a padded envelope to the address below, including a stamp for €2.00 for return postage and including the following details (Tip: Print your email order confirmation):

  • Name
  • Phone number and email
  • Order/Transaction Number
  • Required length
  • Stamp for €2.00 for return postage

Our Postal Address is:  Amber SOS,  Foxford, Co Mayo, F26 AV21, Ireland

If the item you require in exchange is of a higher value, please get in touch: 353-94-9257115/info@ambersos.com.  

Thank you

Team Amber SOS!

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